I.          Privacy Notice

This is the privacy notice of MGSV Team Ltd, trading as MGSV Team.

We are company number 11421925 registered in the United Kingdom.

Our registered office is in Wolverhampton, WV3 9AZ.

Our website is https://www.mgsvteam.com/

     II.          Introduction

This Privacy Notice is intended to inform you of the methods by which we collect, process, and manage any information obtained from you or provided by you. It applies to both personally identifiable information ("personal information") and non-identifiable information. In accordance with applicable law, and for the purposes of this notice, "process" shall encompass the collection, storage, transfer, use, or any other form of handling of information. This document outlines your privacy rights and the protections afforded to you by law.

We are fully committed to safeguarding your privacy and maintaining the confidentiality of your personal information. Our policy goes beyond mere legal compliance; it is a reflection of our continued respect for you and the information you entrust to us.

We undertake to preserve the confidentiality of all information you provide and expect that you will reciprocate in kind.

This policy is in compliance with the Data Protection Act 2018, incorporating the provisions of the European Union General Data Protection Regulation (GDPR).

As required by law, we inform you of your rights and our obligations regarding the processing and control of your personal data. Further information regarding your rights can be accessed at http://www.knowyourprivacyrights.org.

Unless otherwise stated herein, we do not share, sell, or disclose any information collected through our website to third parties.

    III.          Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us: recruitment@mgsvteam.com.

2. Collection, Use, Storage, and Transfer of Personal Data

We may collect, utilize, store, and transfer various categories of personal data about you. These categories have been organized as follows:

1.     Identity Data: This includes information such as your first name, last name, title, date of birth, and other identifying information you may have provided at any time.

2.     Contact Data: This includes information such as your billing address, delivery address, email address, telephone numbers, and any other contact details provided for the purposes of communication or fulfilling obligations.

3.     Financial Data: This includes details such as your bank account information and payment card details.

4.     Transaction Data: This includes records of payments made to or received from you, as well as information regarding products and services you have purchased from us.

5.     Technical Data: This includes data such as your internet protocol (IP) address, browser type and version, time zone settings, geographical location, browser plug-in types and versions, operating system, platform, and other technology-related information from the devices used to access our website.

6.     Profile Data: This includes details such as your username and password, purchase or order history, your interests, preferences, feedback, and responses to surveys.

7.     Marketing Data: This includes your preferences regarding the receipt of marketing communications from us, your communication preferences, and your responses and actions in relation to the use of our services.

We may also aggregate anonymous data, such as statistical or demographic information, for various purposes. Anonymous data refers to information that does not personally identify you. While aggregated data may be derived from your personal data, it is not considered personal information under the law because it does not reveal your identity.

For example, we may aggregate profile data to analyze interest in a particular product or service. However, if we combine or link aggregated data with your personal information in a way that identifies you, such data will be treated as personal information and processed in accordance with this privacy notice.

3. Special Categories of Personal Information

Special categories of personal information refer to data relating to your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, as well as information regarding your health, genetic, and biometric data.
Please note that we do not collect any special categories of personal information about you.

4. Consequences of Failing to Provide Personal Information

In instances where the collection of personal data is required by law or pursuant to the terms of a contract we have with you, failure to provide such information when requested may result in our inability to perform the contract. Consequently, we may be required to cease providing services to you. Should this occur, we will inform you of the situation at the relevant time.

   IV.          Bases for Processing Your Information

The law requires us to identify the legal basis under which we process different categories of your personal information. There are six defined bases for processing, and we are obligated to inform you of the applicable basis for each category. If a legal basis under which we process your information becomes irrelevant, we will immediately cease processing your data. Should the basis change, we will notify you of the change and the new basis, as required by law.

5. Information Processed Under a Contractual Obligation

When you create an account on our website, purchase a product or service from us, or agree to our terms and conditions, a contract is established between you and us. In order to fulfill our obligations under that contract, we must process the information you provide, which may include personal information.
This information may be processed for purposes such as:

  • Verifying your identity for security purposes;

  • Fulfilling product sales to you;

  • Providing you with services;

  • Offering suggestions and advice on products and services, as well as how to maximize your use of our website.

We process this data on the basis that a contract exists between us or that you have requested we use the data before entering into a legal contract. We will continue to process this information until the contract between us ends or is terminated according to the contract terms.

6. Information Processed with Your Consent

In some situations where no contractual relationship exists, such as when you browse our website or request information about our business, products, or services, you provide consent for us to process your personal information.
Where possible, we will seek your explicit consent, such as by requesting your agreement to the use of cookies. If you have granted us explicit consent, we may also, from time to time, share your name and contact information with selected associates whom we believe may offer services or products you find beneficial.

We will continue to process your information on this basis until you withdraw your consent, or it is reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by contacting us at recruitment@mgsvteam.com. However, withdrawing consent may affect your ability to continue using our website or services.

7. Information Processed for Legitimate Interests

We may process your information on the basis of legitimate interest, either for your benefit or ours. Before processing data under this basis, we carefully consider:

  • Whether the same objective can be achieved through other means;

  • Whether processing (or not processing) might cause harm to you;

  • Whether you would expect us to process your data and if it is reasonable to do so.

For instance, we may process your information for purposes including:

  • Record-keeping necessary for the administration of our business;

  • Responding to unsolicited communications from you when you would reasonably expect a reply;

  • Protecting and asserting the legal rights of any party;

  • Managing business risks by insuring or seeking professional advice;

  • Protecting your interests when we have a duty to do so.

8. Information Processed Under a Legal Obligation

There are occasions when we are legally required to process your personal information in order to comply with statutory obligations.
For example, we may be obligated to provide information to legal authorities upon their request or in accordance with a valid search warrant or court order. This may include your personal information.

     V.          Specific Uses of Information You Provide to Us

9. Information Provided with the Understanding It Will Be Shared with a Third Party

Our website enables you to post information that may be accessed, read, copied, downloaded, or used by others. This includes, but is not limited to:

  • Posting a message on our forum;

  • Tagging an image;

  • Clicking on an icon next to another visitor’s message to express agreement, disagreement, or gratitude.

When posting personal information, it is your responsibility to evaluate the privacy level of those who may access it. We do not specifically use this information other than to facilitate its display or sharing. We store this information and reserve the right to use it in the future in any manner we deem appropriate.

Once your information enters the public domain, we have no control over how third parties may use it and accept no liability for their actions. If you request deletion of personal information you have posted, we may comply at our discretion, provided your request is reasonable and there is no legal basis for retaining it. You can submit such requests to recruitment@mgsvteam.com.

10. Complaints Regarding Content on Our Website

If you file a complaint about content on our website, we will investigate your complaint. If we determine the complaint is justified or legally mandated, we will remove the content while we conduct our investigation.

As free speech is a fundamental right, we must balance your rights against those of the individual who posted the content. If we determine your complaint is vexatious or baseless, we reserve the right not to engage further on the matter.

11. Information Relating to Your Method of Payment

Currently, we do not accept payments through our website, and therefore, no payment details are stored by us.

12. Information About Your Direct Debit

When you agree to set up a direct debit arrangement, the information you provide is passed to our bank for processing based on our instructions. We do not retain a copy of this information.

We are registered under the Direct Debit Guarantee Scheme, which allows customers to receive refunds for disputed payments while investigations are ongoing. Only approved originators of direct debits may set up payments, and these originators undergo careful vetting and provide indemnity guarantees through their banks.

13. Job Applications and Employment

If you submit information in connection with a job application, we may retain it for up to one year in case we wish to contact you at a later date.

If you are employed by us, we collect and process information about you and your work throughout your employment. This information is used solely for purposes related to your employment. After the conclusion of your employment, we retain your file for six years before securely destroying or deleting it.

14. Communicating with Us

When you contact us via telephone, through our website, or by email, we collect the information you provide in order to respond to your inquiry. We record both your request and our response to enhance business efficiency.

We retain personally identifiable information such as your name and email address to track communications and ensure high-quality service.

15. Complaints

When we receive a complaint, we document all information you provide to address and resolve your complaint.

In cases where the resolution of your complaint involves contacting a third party, we may share some of the information contained in your complaint with that party. We only do so when necessary and reserve sole discretion over what information is shared and when.

We may also compile anonymous statistics based on information from complaints to assess our service levels without identifying you or any other individual.

16. Affiliate and Business Partner Information

If you provide information to us in your capacity as an affiliate or business partner, this information allows us to track visitors referred by you and credit commissions owed for such referrals. It also includes information necessary for the transfer of commission payments.

This information is used solely for the purposes described and is kept confidential. We expect our affiliates and business partners to maintain the same level of confidentiality and adhere to the terms of this policy.

   VI.          Use of Information We Collect Through Automated Systems When You Visit Our Website

17. Cookies

Cookies are small text files stored on your device when you visit websites, allowing the site to personalize your experience and track usage for improvements. Cookies may expire after a certain period or remain indefinitely. Your browser allows you to delete or limit the use of cookies. Our website uses cookies placed by our servers and third parties whose services we use.

When you first visit our website, we ask for consent to use cookies. If you decline, we will not use cookies for your visit except to record that you opted out. Preventing cookies may limit website functionality. We use cookies to:

Track your website usage

Record messages you’ve seen

Keep you signed in

Save survey answers while completing forms

Record conversations with our support team

18. Personal Identifiers from Browsing

Activity Your browser's requests for web content from our servers are logged, including your IP address, location, ISP, device, and screen resolution. This data is aggregated to assess webpage popularity and service performance. If combined with data from previous visits, it may identify you personally, even if you're not logged in.

19. Our Use of Re-marketing

Re-marketing places a cookie on your computer to display advertisements for our products on other websites. If you consent to our use of cookies, you may see these ads on other sites. We may use third-party re-marketing services.

 VII.          Disclosure and Sharing of Your Information

20. Information We Obtain from Third Parties

Although we do not disclose your personal information to third parties (except as outlined here), we sometimes receive information composed of your personal data from third parties whose services we use.

21. Third-Party Advertising on Our Website

Third parties may advertise on our website and collect information using cookies or JavaScript to personalize and measure ad performance. We do not control these technologies, and this privacy notice does not cover third-party practices.

22. Credit Reference

To combat fraud, we may share information with credit reference agencies, particularly if a customer disputes a payment without providing us an opportunity to refund their money.

23. Data Processed Outside the European Union

Our websites are hosted in the UK. However, some services may be outsourced outside the EU. We take precautions when transferring data outside the EU, including:

·        Binding corporate rules within our corporate group

·        EU-approved data protection clauses in contracts with data processors

·        Compliance with EU-approved codes of conduct

·        Agreements between public authorities with EU-approved data protection standards

·        Control Over Your Information

24. Your Duty to Inform Us of Changes

Please keep your personal data updated so we can ensure its accuracy.

25. Access to Your Personal Information

You can review or update personal information we hold by signing in to your account. For any information not available on the site, you can request it from us. We will inform you of when we can provide it and if there is a fee.

26. Removal of Your Information

You may request the removal of personal data from our site, but this may affect the services we can provide.

27. Verification of Your Information

To protect your data, we verify your identity before granting access or making edits to your personal information.

VIII.          Other Matters

28. Use of Site by Children

Our website is not intended for use by children under 18, though they may visit with parental consent. While we don’t market to children, they may encounter on-site marketing.

29. How You Can Complain

If you are unhappy with our privacy policy, please let us know. We aim to resolve disputes amicably through mediation. If you're dissatisfied with our handling of personal data, you can file a complaint with the ICO at https://ico.org.uk/make-a-complaint/.

30. Retention Period for Personal Data

 We retain personal data as long as needed:

·        To provide services

·        To comply with legal obligations (such as tax law)

·        To support legal claims or defences

31. Compliance with the Law

Our privacy policy complies with the law in all jurisdictions where we operate. If you believe our policy is non-compliant in your area, please notify us.

32. Review of This Privacy Policy

We may update this privacy policy periodically. The terms in effect on the day you use our website apply to you. We recommend printing a copy for your records. If you have any questions, please contact us.